Exchange, Returns & Refunds
If you are not fully satisfied with your purchase simply return the unused item in its original packaging and in the same condition received within 14 days from delivery date. You shall bear the cost of the returned shipment. We provide you with a full refund. Sherwal will not accept return item(s) with any signs of wear. All returned items would be inspected before a refund is issued.
Sherwal reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender.
We do not accept returns of merchandise purchased over 14 days.
We do not refund sale item(s).
We do not accept international returns or exchanges.
For our returns, exchange & refund policies please contact us on [email protected]
Delivery & Return
- For Cairo Residents, we offer 2 days delivery for orders that take place by 10 Am any weekday except Friday and public holidays.
- As for Residents of Egypt, we deliver within 2-5 working days for orders that take place before 3 Pm on any weekday except weekends and national holidays.
- International orders, estimate time is not guaranteed due to the current circumstances. Normally, it should take a maximum of one week.
- All clients will receive confirmation by email specifying delivery date and time including a tracking number.
Sherwal is not responsible for any delays caused by the shipping agency or destination customs clearance processes.
Refunds will be made in the same way the payment for the purchase was made.
We will also deduct any banking charges we have incurred in case of credit card payments.
Returns should be posted to:
Sherwal, 15 hussain Kamel st, Cairo, Egypt.
Restricted Areas & Destinations:
We ship worldwide except for those restricted areas stated by the courier agencies.
Shipping days and VAT may vary due to customs.
Custom fees & charges are determined by country of destiny.
Our shipment prices are exclusive to any custom fees or charges.
Orders are shipped out once payment is authorized and verified and not from the day of placing order. Stated delivery time excludes customs clearance delays for your country.